57.5 million Spanish-speaking individuals live across the United States, as shown in the last report from the US Census (2017). These individuals struggle when trying to access the healthcare system, mainly due to their Limited English Proficiency (LEP) and cultural differences.
It has been proven that LEP patients have poorer healthcare quality and outcomes, and are not in true control of their healthcare decisions. Language and cultural barriers also hinder the patient-clinician relationship and overall satisfaction with the service provided.
According to Title VI of the US civil rights act, reinforced by US Executive Order 13166, people cannot be discriminated against as a result of their national origin, race or color, and health care providers that receive federal financial assistance have to meet the language needs of non-English speaking patients to provide "meaningful access" to services.
All these challenges affect the multiple health care facilities and providers that participate in the US healthcare system, such as: